yoyo Platform Privacy Notice

This page describes what we collect when you use yoyo and how we keep that data protected. We collect personal information to operate our platform, process your payments, verify your identity, and comply with regulations. We store your data on encrypted servers and do not share it with third parties except as required by law or to process your transactions. Our privacy practices reflect our commitment to transparency and security across all regions where yoyo operates.

When you register on yoyo, create an account, deposit funds, or request a withdrawal, we collect information about you. This includes your email address, phone number, legal name, date of birth, and ID number. We also collect payment information (your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details) to process deposits and withdrawals. We track your game activity, account balance, and transaction history so we can provide customer support and detect fraud. We use cookies and similar technologies to remember your preferences and improve your experience on yoyo.

You have rights over your data. You can request access to your personal information, correct inaccuracies, or ask us to delete your data (subject to legal retention requirements). You can also opt out of marketing communications or request that we limit how we use your information. Contact our support team to exercise any of these rights. We respond to data requests within standard timeframes and explain any limitations clearly.

What Data We Collect on yoyo

We collect data in several categories. First, account information: when you register on yoyo, we ask for your email address, phone number, and password. We use this to create your account and send you notifications about your activity. Second, identity information: when you make your first deposit or withdrawal, we ask for your legal name, date of birth, and ID number. We cross-check this against national registries to comply with anti-money-laundering regulations. Third, payment information: we collect details about your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account so we can process deposits and withdrawals. We do not store your full payment credentials—instead, we receive encrypted tokens from our payment partners confirming each transaction.

Fourth, activity data: we track your game history, bets placed, results, account balance, and transaction records. We use this data to settle your account, detect fraud, and respond to disputes. Fifth, technical data: we collect information about your device (operating system, browser type, IP address) and how you interact with yoyo (pages visited, time spent, clicks). We use this to improve our platform and diagnose technical issues. Sixth, communication data: if you contact our support team, we keep records of your messages and our responses. We use these records to resolve your issue and improve our support quality.

How We Use Your Data on yoyo

We use your data for several purposes. First, to operate yoyo: we use your account information to create and manage your account, process your deposits and withdrawals, and settle your game results. Second, to comply with regulations: we use your identity information to verify your age and legal status, comply with anti-money-laundering requirements, and respond to government requests. Third, to detect fraud: we analyze your account activity, payment patterns, and game behavior to identify suspicious activity and protect you and yoyo from fraud. Fourth, to improve yoyo: we use technical and activity data to understand how you use our platform, identify bugs, and develop new features.

Fifth, to communicate with you: we send you emails and in-app notifications about your account (login alerts, withdrawal confirmations, bonus offers). We also send you support responses when you contact us. Sixth, to personalize your experience: we use your preferences and activity history to recommend games, suggest payment methods, and tailor your dashboard. We do not use your data for marketing purposes without your consent. If you opt in to marketing communications, we send you emails about new games, promotions, and platform updates. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or adjusting your preferences in your yoyo account.

Third-Party Processors & Data Sharing

We share your data with third parties only when necessary to operate yoyo or comply with law. Our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. Our identity verification partner receives your name, date of birth, and ID number to cross-check against national registries. Our hosting provider stores your data on encrypted servers. Our analytics provider analyzes how you use yoyo to help us improve the platform. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your data if required by law (for example, if a government agency requests information as part of a criminal investigation). We will notify you of such requests unless we are legally prohibited from doing so. We do not sell your data to advertisers or data brokers. We do not share your data with unrelated companies for their marketing purposes. Your data is used only by yoyo and our trusted processors to operate our platform and comply with regulations.

How Long We Keep Your Data on yoyo

We retain your data for as long as necessary to operate yoyo and comply with regulations. Account information (email, phone, password) is kept for the duration of your account and for a reasonable period after you close it (typically one year) in case you want to reopen your account. Identity information (name, date of birth, ID number) is retained for several years to comply with anti-money-laundering regulations. Payment information is retained for the duration of your account and for a period after closure to process any outstanding transactions or disputes. Activity data (game history, transaction records) is retained for several years to support dispute resolution and regulatory compliance.

Technical data (IP address, browser type) is typically retained for a shorter period (a few months) unless we need it to investigate fraud or security issues. Communication records (support tickets, emails) are retained for a reasonable period to support ongoing issues and improve our support quality. After the retention period expires, we securely delete your data. If you request deletion of your data before the retention period expires, we will comply unless we are legally required to retain it. Contact our support team to request data deletion.

Your Rights on yoyo

You have several rights regarding your data on yoyo. You have the right to access your personal information—we will provide you with a copy of all data we hold about you within standard timeframes. You have the right to correct inaccurate data—if your name, address, or other information is wrong, contact us and we will update it. You have the right to delete your data—we will delete your account and associated data upon request, subject to legal retention requirements. You have the right to restrict how we use your data—for example, you can ask us to stop using your data for analytics or personalization. You have the right to opt out of marketing communications—you can unsubscribe from promotional emails at any time.

To exercise any of these rights, contact our support team via live chat, email, or in-app help. We respond to data requests within standard timeframes (typically 30 days). We may ask you to verify your identity before processing your request to protect your privacy. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

How We Protect Your Data on yoyo

We use industry-standard security practices to protect your data. Your data is encrypted at rest (stored on our servers) and in transit (sent over the internet). We use secure authentication protocols so only you can access your account. We monitor our systems for unauthorized access and respond to security incidents immediately. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We train our staff on data protection and require them to sign confidentiality agreements.

Despite our security measures, no system is completely secure. If we suffer a data breach, we will notify affected users and take steps to mitigate harm. We maintain cyber insurance to cover potential losses from security incidents. We encourage you to use a strong, unique password and enable two-factor authentication on your yoyo account. If you suspect unauthorized access to your account, contact our support team immediately.

Contact Us About Privacy on yoyo

If you have questions about our privacy practices, want to exercise your data rights, or have a privacy concern, contact our support team. We operate in Indonesian, English, and Mandarin during standard hours and via live chat throughout the day. You can reach us via the contact methods listed on our FAQ page. We respond to privacy inquiries within standard timeframes and explain our practices clearly. We take all privacy concerns seriously and work to resolve them promptly.

This privacy notice applies to all users of yoyo, regardless of location. We may update this notice at any time to reflect changes in our practices or regulations. We will notify you of material changes via email or in-app notification. Your continued use of yoyo after notification constitutes acceptance of the updated privacy notice. If you do not agree with our privacy practices, you can close your account and request a withdrawal of your balance.